The purpose of the Article is to investigate young tourist’s behavior in planning a trip, to understand how young people make decisions when they decide to go on a trip, in their country or in a foreign country, the process of searching information and their opinions about travel agencies services and about using Internet for planning a trip.
The role of the tour operator is to essentially sell accommodation, transport, activities and transfers in a combined all-inclusive package. The travel industry is highly structured, and businesses within the industry tend to specialize in one or a small number of functions driven by their core business. Understanding the structure of the travel trade is important for a company in developing its core business strategy, making marketing decisions, and investing for growth. Travel agencies are perhaps the most visible companies in the travel trade. Their primary businesses is to resell accommodations, transportation services (including airplane and train tickets, car and bus transfers) individual services including guide and translator services, and package services such as sightseeing tours. Within each agency, there is often a focus on either inbound or outbound trade, with the outbound agencies focusing either on ticketing services and accommodation bookings, or on package holidays. Travel agencies generally serve a mix of long and short haul markets, although some specialize in long haul markets. Outbound tour operators create and market travel products to customers in their own markets that are usually long haul travelers seeking a specific experience in a foreign destination. Inbound tour operators create and market travel products and services to customers mainly in long haul markets. Customers in countries far away generally do not have in depth knowledge of a destination or the service providers in that destination, may not speak the language, and may not feel comfortable making their own arrangements. The nature of travel agency business is to provide holiday-related services such as ticket booking, transfer arrangement, hotel room booking and arrangement of ground transportation, venue selection and booking for MICE activities. The scope of business of travel agents was narrow and confined to selected services. Moreover, the business was managed with small investment. It was risky business as it was depending upon the natural and socio-political along with cultural factors. A number of restrictions were imposed by the government on travel agents and tour operators for entry into tour operation business. Tour operators had no choice, but to deal with other problems like confirmation of hotel rooms, safety in travel, quality of foods, travel documents, volatile political system, language differences, cultural differences, cumbersome and tedious travelling, long journey, etc. The history of professional travel agency business started with a day-long excursion tour for his 570 friends in the Temperance Society from Leicester to Loughborough in 1841. He took the services of the British Railway. All his friends were charged one shilling for this excursion. That excursion tour was accompanied with a band to play typical hams and a picnic lunch of hams along with the afternoon tea for refreshment. Tourism involves the movement of people. That movement might either be within their own countries – which is called “domestic tourism” – or to and from other countries – which is called “international tourism”. In recent years, rapid advancements in information technology, particularly the Internet, have created enormous opportunities for traditional travel agencies to target their tourism offerings to a wider market. In response to the increasing demand for tourism information by the travelers, many travel agencies have established websites to promote their services and products. These websites plays an important role in mediating between customers and companies as a channel for information acquisition and business transactions. Recent developments in information technologies , in particular the popularity of the Internet in the early 1990s,have changed the way that tourism businesses communicate with its customers and the way that promotion and sales of tourism products are conducted. Tourism represents a unique segment from the business environment because the services achieved cannot be tested before the purchase. Travelers have to believe the indirect or virtual experience. This is why the way you present the travel destinations is one of the most important success factor. Potential travelers can choose between contacting a travel agent or going online when planning a trip. Travel agents are having quite a success in creating professional catalogs and brochures, where consumers can find important and well selected information combined very well with nice photos, useful tips and tricks, guiding maps and so on. Travel Agents vs. Online Booking: Tackling the Shortcomings of Nowadays Online Tourism Portals represents a qualitative study that aimed to identify the reasons that lead many consumers still rely on traditional travel agencies instead of booking their trips through Internet.
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The development community has long upheld that a thriving private sector is essential for economic development. SMEs play an instrumental, but often under-recognized, role in private sector growth. SMEs are a fundamental part of the economic fabric in developing countries, and they play a crucial role in furthering growth, innovation and prosperity. Unfortunately, they are strongly restricted in accessing the capital that they require to grow and expand, with nearly half of SMEs in developing countries rating access to finance as a major constraint. The SME sector is the backbone of the economy in high-income countries, but is less developed in low-income countries. SMEs include a wide range of businesses, which differ in their dynamism, technical advancement and risk attitude. Many are relatively stable in their technology, market and scale, while others are more technically advanced, filling crucial product or service niches. Increased SME growth has a direct effect on GDP growth due to increased output, value add and profits. The GDP contribution per SME is the difference between the return on capital and the cost of capital. In an era of globalizing economies many markets become increasingly international and competitive, although the story is different for small and medium sized enterprises (SMEs) than it is for multinational corporations (MNCs). The situation in the local market place for travel agencies in Copenhagen, Denmark, is no different, even though services are not the same as tangible products. In the context of globalization, the tourism industry, like many other industries, tends to consolidate and the question of how SMEs manage the competition is intriguing. Besides larger competitors with visible, physical premises, other processes related to globalization are presenting SMEs with both opportunities and threats. In any case, the long term viability of SMEs in the local tourism industry is at stake and this study covers, among others, what strategies are deployed by SMEs to remain profitable and competitive. There has been a growing focus on innovation in small and medium-sized enterprises (SMEs) in tourism industry. Innovation has been playing an increasing role in hospitality industry, and is especially important for the SMEs as well as travel agencies. However, innovation research has been applied to SMEs in hospitality industry on a limited extent. This article discusses various definitions of innovation and innovation approaches in the context of SMEs in tourism industry. The objective of the article is to reveals innovation activities of the travel agencies as one of the SMEs in tourism industry. In addition, the article aims to reveal the relationship between innovation and the operating age of travel agency, and total personnel number of travel agency. However, the internet also presents travel agencies with new opportunities that can be utilized to develop new strategies. Information technology (IT) in general has influenced the rules of the game in the tourism industry, like it does in many other industries. Doubtless, a major strength for many small and medium sized enterprises (SMEs) is their close customer contact and their ability to maintain close customer relationships. Nevertheless, in the light of today’s business environment all SMEs have to take a closer look at their situation, even if they want to go on with their local strategy and if business outside their traditional region has no strategic logic. The role SMEs play in today’s global economies is a highly interesting matter. Initially, it was assumed SMEs would play a minor role in the rapid globalizing world economy. Multinational corporations (MNCs) would be the drivers of globalization and together with consumers they would reap the benefits. At least, this was the story as depicted in the popular press and by scholars. Surely, MNCs have the capacity and funds to invest abroad, enter new markets, and are able to better hedge themselves against the (financial) risks. Consumers, on the other hand, have benefited from lower prices of consumer goods, increased transparency, and the possibility to travel more cheaply and easily to faraway destinations. The impact of globalization differs from industry to industry. The aim of this article is to research the impact of globalization on SMEs in the tourism industry. Globalization and global tourism can be seen as two interconnected elements. This research covers the global tourism industry and takes a particular interest in local travel agencies. It is interesting as many industries in tourism are related to services and, traditionally, the services sector is the least globalized industry, because of strong local forces. That has everything to do with personal services, which is a dominating aspect in the local tourism industry. The framework will work as a Business to Business (B2B) connector between enterprises, in particular SMEs. It will cover all branches of the tourism industry (hotels, travel agencies, restaurants, etc.) and will be calculable, modular and developed as open source. It will enable undertakings to exchange data and share processes with each other through a set of specifications that allow interaction between the different systems. Traditional travel agencies will be able to gain access by adapting their systems, via private web interface (for example via an external website), or using Centralized Reservation System (CRS), while online agencies will be able to access automatically using standard communication formats (XML-based) by integrating with the system. Hotels and other tourism service providers will be able to connect through their Property Management System (PMS) using standard communication formats (XML-based) or the application provided .
Tourism is one of the pillar industries in India; they have accumulated a set of more perfect and mature management system in travel agency and operation mechanism. The current development of India’s travel industry still has a lot of room for improvement. Referencing and learning travel agency industry management experience of India will promote our tourism industry management process. The study focuses on the difference of the India’s tourism management system and their respective advantages of management. Then it puts forward corresponding suggestions according to the present situation of the development of travel industry of the India, and provides reference for the travel industry management and the organization system innovation. Regarded as an economic and social activity, tourism represents, through its content and role, a distinct field of activity, a highly important component of the economic and social life in a growing number of countries, and implicitly in our own country. Tourism is a specific phenomenon in modern civilization and it is deeply rooted in the life of the society and, as such, it has influenced its evolution. Thus, being responsive to the dynamic changes in contemporary civilization, tourism evolves under their impact, joining the general process of development. Tourism also acts as a stimulating factor for the progress and evolution given the vast human and material potential engaged in its development and given the beneficial effects on the area of interference. The tourism and hospitality industry is currently one of the most important industries worldwide. India takes full advantage of highly favorable and more than adequate conditions for the development of different forms of tourism. This context encompasses the efforts of specialists to rigorously and scientifically define the categorize system integrated to tourism, its inter-dependencies with other parts of the economy and to quantify its effects. In many developing countries, tourism is widely accepted as a way to contribute to economic development, job opportunities and foreign revenues. Due to these factors tourism worldwide has developed rapidly in the last decades. The advantages of tourism and the live examples from different parts of the world encourage countries with adequate resources to find out the ways of conducting efforts aiming sustainability in this area because sustainability can be easily connected to almost all kinds and scales of tourism activities and environments. On the other hand, tourism in developing countries is also considered as a growing environmental concern because of its affect on seasonality, lack of suitable infrastructures and planning. The travel agencies are defined as a firm qualified to arrange for travel-related retail services on behalf of various tourism industry principals. With the evolution of the internet, the use of on-line search facilities for travel information has provided additional sources of information and opportunities to purchase travel direct from suppliers such as airlines and accommodation providers without recourse to travel agents and in some instances at discounts to prices available through travel agencies by eliminating commissions for such agents . Furthermore, the capacity of the internet to promote and provide information conveniently and quickly has offered alternatives to physical visits by consumers to travel agencies in order to access such information. Friends and relatives were regarded as an important source of information in the selection of travel agencies. Travelers suggested that they interact regularly and continuously with friends and relatives, who might have significant influence on their attitudes and behaviors. Furthermore, pressures for conformity might exist that affect the actual travel agency choices. As such, travel agencies should be aware of this social factor and acknowledge the fact that it could determine how consumers were to select their travel agencies.
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The leisure and tourism industry is one of the fastest growing industries in the world. It covers a whole spectrum of activities, from visiting a tourist attraction and going to a health club to eating in a restaurant or travelling abroad.Tourism is one of the world’s largest economic activities, providing social and physical development as well as profitable investment and trade.
Top Best Leisure & Holidays Destinations in Asia
Chiang Mai, Thailand
The kingdom of Thailand lies in the heart of Southeast Asia, making it a natural gateway to Indochina, Myanmar and Southern China. Its shape and geography divide into four natural regions : the mountains and forests of the North; the vast rice fields of the Central Plains; the semi-arid farm lands of the Northeast plateau; and the tropical islands and long coastline of the peninsula South. Nestled into the foothills of northern Thailand, Chiang Mai is a sanctuary. The pace is laid-back, the accouterments are international and the landscape is picturesque. It is a fine urban specimen with a much-celebrated traditional culture ideal for sightseers, nature buffs and city connoisseurs.
Penang is a state in Malaysia located on the northwest coast of Peninsular Malaysia, by the Strait of Malacca. Penang state is bordered by Kedah in the north and east, and Perak in the south. Penang, also known as the pearl of the orient, is one of the most touristic locations of Malaysia. The island (285 square meters) is situated on the northwest side of the Peninsular Malaysia. There are loads of activities and sights on the island. Hanging around on the beach is also considered a fine option. About 700.000 people inhabit Penang Island, of which 59% are Chinese, 32% are Malay and 7% are Indian (2% are of other origin). The state of Penang has a population of 1,5 million (of which 43% are Malay and 41% Chinese). Penang has an eventful history; the diversity of the inhabitants clearly indicates this. Penang is especially known as the best place to enjoy wonderful local dishes; it is seen as the food capital of Malaysia. There are many hotels and resorts on the island, most are located in and around the city of Georgetown and around the towns Batu Ferringhi and Tanjung Bungah.
The Republic of Singapore is an independent nation in Southeast Asia. Located at the tip of the Malay Peninsula, separated only by the narrow Strait of Johor from the mainland, it is a prosperous nation whose people enjoy one of the highest standards of living in Asia. Though physically small, Singapore is an economic giant. It has been Southeast Asia’s most modern city for over a century. The city blends Malay, Chinese, Arab, Indian and English cultures and religions. Its unique ethnic tapestry affords visitors a wide array of sightseeing and culinary opportunities from which to choose. A full calendar of traditional festivals and holidays celebrated throughout the year adds to its cultural appeal. In addition, Singapore offers luxury hotels, delectable cuisine and great shopping! The island nation of the Republic of Singapore lies one degree north of the Equator in Southern Asia. The country includes the island of Singapore and 58 or so smaller islands. Because of its efficient and determined government, Singapore has become a flourishing country that excels in trade and tourism and is a model to developing nations. The capital city, also called Singapore, covers about a third of the area of the main island.
Siem Reap, Cambodia
Siem Reap province is located in northwest Cambodia. It is the major tourist hub in Cambodia, as it is the closest city to the world famous temples of Angkor (the Angkor temple complex is north of the city). The provincial capital is also called Siem Reap and is located in the South of the province on the shores of the Tonle Sap Lake, the greatest sweet water reserve in whole Southeast Asia. The name of the city literally means Siamese defeated, referring to the victory of the Khmer Empire over the army of the Thai kingdom in the 17th century.
Being capital of the People’s Republic of China, it is the nation’s political, economic, cultural, educational and international trade and communication center. Located in northern China, close to the port city of Tianjin and partially surrounded by Hebei Province, it also serves as the most important transportation hub and port of entry.As one of the six ancient cities in China, it has been the heart and soul of politics and society throughout its long history and consequently there is an unparalleled wealth of discovery to delight and intrigue travelers as they explore the city’s ancient past and exciting modern development. Now it has become one of the most popular tourist destinations in the world, with about 140 million Chinese tourists and 4.4 million international visitors in a year.
Bali is an exotic jewel in the long island chain of Indonesia. One of the world’s most loved destinations, as rich in culture as stunning tropical beauty, Bali can leave an impression that lasts a lifetime. This website aims to be the definitive guide for your trip, presenting the finest hotels and resorts, up-to-the-minute travel guides and personally researched information so you can plan your holiday easily. Bali is magical. As probably the most famous island in Indonesia, Bali blends spectacular mountain scenery and beautiful beaches with warm and friendly people, a vibrant culture and out of this world resorts. Travel & Leisure Magazine has awarded Also known as the Land of the Gods, Bali appeals through its sheer natural beauty of looming volcanoes and lush terraced rice fields that exude peace and serenity. Bali enchants with its dramatic dances and colorful ceremonies, its arts and crafts, to its luxurious beach resorts and exciting night life. For this exotic island has much to offer, from inspirational spirituality to fine dining and meeting experiences, from world class surfing and diving to exhilarating treks in the wild. And everywhere you will find intricately carved temples.
Tokyo is Japan’s capital and the world’s most populous metropolis. It is also one of Japan’s 47 prefectures, consisting of 23 central city wards and multiple cities, towns and villages west of the city center. The Izu and Ogasawara Islands are also part of Tokyo. Prior to 1868, Tokyo was known as Edo. A small castle town in the 16th century, Edo became Japan’s political center in 1603 when Tokugawa Ieyasu established his feudal government there. A few decades later, Edo had grown into one of the world’s most populous cities. With the Meiji Restoration of 1868, the emperor and capital moved from Kyoto to Edo, which was renamed Tokyo (“Eastern Capital”). Large parts of Tokyo were destroyed in the Great Kanto Earthquake of 1923 and in the air raids of 1945. Tokyo is not only the political and economical center of Japan, it has also emerged as a center of the world economy and culture. There are a number of attractions in Tokyo that should not be missed. There are large-scale downtown areas, including Ginza where famous shops from around the world stand side by side, the sleepless Shinjuku that has become the “new city center of Tokyo,” Asakusa which is reminiscent of the traditional Edo (the former name of Tokyo), and Shibuya that starts the trends for the young people. Other unique areas include the computer town Akihabara, a dense retail area where numerous electronic shops compete against each other, attracting many shoppers from Japan and overseas, and Tsukiji, an open-air wholesale food market catering to shops and consumers everywhere in Japan.
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